A leader recently confided in me that he returned from a much-needed vacation to find that his business had struggled during his absence.
When you lead people, you take on many roles and responsibilities. None is more important than the role of helping the people on your team grow and develop, taking their performance to the next level.
The ease and transparency of communication these days have empowered people to say and do whatever they want, whenever they want, to whomever they want. This communication style can be difficult to deal with if you are the leader of a group or organization.
One of the greatest challenges most of us face in our daily communication with others is called the Intention/Perception Gap (The I/P Gap).